Location: Aldridge, Walsall, West Midlands
Salary: Competitive, based on experience
Job Type: Full-Time / Permanent with immediate start.
About Us:
We are an established leading supplier of architectural ironmongery to the construction industry, providing top-quality products and exceptional service to our clients. Our commitment to innovation and excellence has earned us a stellar reputation, and we have a unique opportunity for a Sales Office Manager to join our team and help us continue to grow and succeed.
Key Responsibilities:
- Sales Support: Assist the sales team with order processing, preparing quotations, and managing customer accounts. Ensure all sales documentation is accurate and up to date.
- Customer Service: Act as the first point of contact for clients, providing knowledgeable advice on architectural ironmongery products, resolving queries, and ensuring a positive customer experience.
- Administrative Duties: Maintain organised sales records, manage CRM systems, and manage daily office tasks such as correspondence, and scheduling.
- Product Expertise: Utilise your in-depth knowledge of architectural ironmongery to support the sales team, recommend products, and assist customers with technical inquiries.
- Coordination: Collaborate closely with suppliers to track orders, manage stock levels, and ensure timely delivery of products. Coordinate with logistics to handle any delivery issues. Ensure projects are seamlessly managed from start to finish.
- Reporting and Analysis: Generate regular sales reports, analyse performance data, and suggest improvements to enhance sales efficiency and effectiveness.
Requirements:
- Experience: Minimum of 5 years’ experience in a sales or administrative role within the architectural ironmongery industry. GAI qualification advantageous.
- Knowledge: Strong understanding of architectural ironmongery products, including their applications and specifications.
- Skills: Excellent communication and interpersonal skills, with a customer-focused mindset. Proficiency in Microsoft Office Suite, Sage (SOP & POP) and experience with CRM software.
- Organization: Exceptional organizational abilities, with a keen eye for detail and the ability to multitask in a fast-paced environment.
- Proactive Attitude: Self-motivated and able to work independently, with an initiative-taking approach to problem-solving and continuous improvement.
What We Offer:
- Competitive Salary: Attractive salary package commensurate with experience.
- Benefits: Comprehensive benefits package, including car or car allowance, mobile phone & company pension.
- Professional Growth: Opportunities for ongoing professional development and career advancement to include scope for Directorship.
- Innovation: Be part of a company that values innovation and strives to be at the forefront of the industry.
How to Apply:
If you are a dedicated and knowledgeable professional with a passion for architectural ironmongery, we want to hear from you!
In the first instance please send your CV and a cover letter to [email protected]
All applications will be dealt with the strictest confidence.